Well folks it's that time of year again. Every quarter we perform a survey across all our clients which we call our "Customer Heartbeat". Results for this quarter were fantastic, as we converted more customers from "Would Refer if asked" to "Go out of my way to Refer (Customer Advocates)". Our mission is to have all of our customers as Advocates of our Business!
Our results were (out of 5, 3 = OK/Acceptable):
- Promptness: 3.8
- Attention to Detail: 4.2
- Helpfulness: 4.6
- Overall Satisfaction: 4.2
"Promptness" was down slightly from the previous quarter (4.3) due to increased workload from not only existing customers but a number of new customers, however we have recently brought on 2 new team members (1 into the Managed Services Division, and 1 into Business Services) which will ease the workload.
Many thanks to all our clients that took the time to do the survey, and we will see if we can improve the results further in the next Quarter!
Mimi :)
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