The following is feedback received after having worked as Richmond Fellowship of QLD's IT partner for the past 6 months, providing full Managed IT Services for their 100+ staff.
Richmond Fellowship Queensland is a not-for-profit, community based organisation that has been supporting people with mental illness since 1974. In recent years, our organisation has grown considerably and along with this growth came an increased reliance on effective IT resources.
Given the growing complexity of our IT infrastructure, it was determined that the most effective solution for us was to outsource this component of our operations. Having been with a previous high profile IT provider and not being satisfied with their level of service nor interest in the needs of our organisation, our criteria for engaging a new provider was simple; we needed a company that was:
ü highly responsive,
ü cost effective,
ü professional yet personable,
ü forward thinking, and
ü focused on providing our organisation with the best support and advice.
Our decision was to engage R & G Technologies and; having worked with their team extensively on a number of projects, they have proven to not only fulfil our criteria but continue to exceed our expectations.
The team at R & G Technology provide us with timely, effective and friendly support and they are always willing to go that extra mile. Although our previous provider was a large, well known IT solutions company they simply did not deliver on the needs of our organisation. R & G Technologies display a commitment to ensuring quality IT services and since leaving our previous provider, internal complaints regarding unresolved IT issues have dropped to zero.
I thoroughly recommend R & G Technologies to any organisation seeking effective IT services and solutions.
Paul Trapp – Senior Business Support Officer
Comments
Post has no comments.